Refund policy

We Strive To Provide Quality Products And A Positive Shopping Experience. This Refund Policy Explains Our Return Eligibility, Non-Returnable Items, Exchanges, And Refund Process.

Orders Placed Through Third-Party Platforms

This Refund Policy Applies To Orders Placed Directly Through JoyfulDreamer.Com. Orders Placed Through Third-Party Marketplaces, Platforms, Or Retail Partners Are Subject To The Return, Refund, And Customer Service Policies Of The Platform Or Seller Through Which The Order Was Placed.

If You Purchased A Joyful Dreamer® Product Through A Third-Party Platform, Please Contact That Platform Or Seller Directly For Assistance With Returns, Refunds, Cancellations, Or Other Order-Related Requests. If You Are Unsure Where Your Order Was Placed, You May Contact Us And We Will Do Our Best To Help Direct You To The Appropriate Support Channel.

Returns

For Handmade, Personalized, Customized, Or Other Made-To-Order Items: These Items Are Generally Final Sale And Are Not Eligible For Returns Or Exchanges Due To Change Of Mind, Personal Preference, Or Other Customer-Related Reasons. However, If Your Item Arrives Damaged, Defective, Or Incorrect, Please Contact Us As Soon As Possible So We Can Evaluate The Issue And Assist You.

For Other Eligible items: We Have A 14-Day Return Policy, Which Means You Have 14 Days After Receiving Your Item To Request A Return. Returns Are Subject To The Eligibility Requirements And Exceptions Described Below.

• To Be Eligible For A Return, Your Item Must Be In The Same Condition That You Received It, Unworn Or Unused, With Any Original Tags (If Applicable), And In Its Original Packaging. You’ll Also Need The Receipt Or Proof Of Purchase.
• Request A Return Authorization Number By Emailing Support@Joyfuldreamer.Com With Your Order Information And Reason For Return. We May Request Photos Or Other Supporting Information If Needed To Evaluate Your Request. If Your Return Request Is Approved, You Will Receive An RA# And Return Instructions. Items Sent Back Without Prior Return Authorization Will Not Be Accepted.
• When Returning An Item, We Recommend Using A Trackable Shipping Service And Keeping Your Shipping Receipt And Tracking Information. Joyful Dreamer® Is Not Responsible For Return Packages Lost Or Damaged In Transit.
• Once We Receive Your Return, We Will Inspect The Item To Confirm That It Meets Our Return Eligibility Requirements. If The Return Is Approved, The Refund Will Be Issued To Your Original Payment Method In Accordance With The Refund Process Described Below.
• For Eligible Returns Not Related To A Damaged, Defective, Or Incorrect Item, The Customer Is Responsible For Return Shipping Costs And Any Other Applicable Return Shipping Charges. If You Receive A Damaged, Defective, Or Incorrect Item, Please Contact Us Before Returning It So We Can Review The Issue And Provide Appropriate Return Instructions.

You can always contact us for any return questions at support@joyfuldreamer.com.

Damages and issues

If Your Order Arrives Damaged, Please Contact Us As Soon As Possible. Please Keep The Item, Original Packaging, And Any Packaging Materials, And Provide Photos Of The Item And Packaging If Requested. We Will Review The Issue And Provide Appropriate Next Steps.

Please Inspect Your Order Upon Receipt And Contact Us As Soon As Possible If You Discover A Defect Or Other Product Issue. We Will Review The Issue And Provide Appropriate Next Steps.

If You Receive An Incorrect Item, Please Contact Us As Soon As Possible. We Will Review The Issue And Provide Appropriate Next Steps.

Exceptions / non-returnable items

Handmade, Personalized, Customized, And Other Made-To-Order Items Are Generally Final Sale And Are Not Eligible For Returns Or Exchanges Due To Change Of Mind, Personal Preference, Or Other Customer-Related Reasons. If An Item Arrives Damaged, Defective, Or Incorrect, Please Contact Us As Soon As Possible So We Can Review The Issue.

Other Non-Returnable Items Include Gift Cards And Items Clearly Marked As Final Sale At The Time Of Purchase. Please Contact Us If You Have Questions About The Return Eligibility Of A Specific Item.

Exchanges

We Do Not Offer Direct Exchanges. For Eligible Items, If You Would Like A Different Item, Please Request A Return In Accordance With This Policy. Once Your Return Is Approved, You May Place A Separate Order For The New Item.

Handmade, Personalized, Customized, And Other Made-To-Order Items Are Generally Not Eligible For Exchanges Due To Change Of Mind Or Personal Preference. If You Receive A Damaged, Defective, Or Incorrect Item, Please Contact Us As Soon As Possible So We Can Review The Issue And Provide Appropriate Next Steps.

European Union 14-day cooling-off period

If Your Order Is Shipped To A Country In The European Union And Applicable Law Provides You With A Right Of Withdrawal, You May Have The Right To Cancel Or Return Eligible Goods Within 14 Days Without Providing A Reason, Subject To Applicable Legal Requirements And Exceptions.

The Right Of Withdrawal Generally Does Not Apply To Goods Made To The Consumer’s Specifications Or Clearly Personalized, Including Certain Customized Or Made-To-Order Items. Other Exceptions May Also Apply Under Applicable Law.

To Exercise An Applicable Right Of Withdrawal, Please Contact Us Within The Required Period. Returned Items Must Meet The Conditions Required By Applicable Law. Unless Otherwise Required By Law Or Agreed By Us, The Customer Is Responsible For The Direct Cost Of Returning The Goods.

Refunds

We Will Notify You Once We Have Received And Inspected Your Return And Let You Know Whether Your Refund Has Been Approved. If Approved, We Will Issue The Refund To Your Original Payment Method Within 10 Business Days.

After We Issue The Refund, Additional Processing Time May Be Required By Your Bank, Credit Card Company, Or Payment Provider Before The Refund Appears In Your Account.

If More Than 30 Business Days Have Passed Since We Confirmed That Your Refund Was Issued And You Have Not Received It, Please Contact Us At support@joyfuldreamer.com.